Terms and Conditions

PAYMENT

Can be via Stripe or PayPal using debit/credit cards and will display on your bank statement as (Pro Tiler Group)

CUSTOMER PRIVACY

We respect customer privacy. No one will be given your details.
If you need to contact ProSoles (Part of the Pro Tiler Group)  email sales@prosoles.co.uk.

Delivery

All goods ordered before 1.00 pm are despatched that same day for next day delivery, goods despatched on Fridays will arrive on the following Monday.

Delivery Charges: 

  • Mainland UK Delivery – £8.50 – (Next Day Delivery*)
  • Scottish Highlands – £17.50 – (2 Day Delivery)
  • Scottish Islands – £17.50 – (2 Day Delivery)
  • Northern Ireland – £15.00 – (2 Day Delivery)
  • Isle of Man / Scilly Isles – £11.00 – (2 Day Delivery)

The cut off for next day delivery is 1pm. All items sent are tracked with proof of delivery.

* Excludes Saturday & Sunday for delivery and dispatch.

PLEASE NOTE, THAT WHEN SIGNING FOR DELIVERIES, THAT YOU ARE SIGNING TO SAY THAT YOU HAVE RECEIVED THEM AND IN GOOD CONDITION.

Any Damage MUST be reported within 48 hours of receipt.

RETURNS

We aim to provide an excellent service for our customers but we understand there may be times when goods have to be returned.

Please return goods unused and in their original packaging within 7 days of receiving them.  We will exchange the goods or provide you with a refund…..whichever you require. (In the event of faulty goods, then postage is refundable)

Any goods that appear to be faulty, we will refund the return postage once the item has been inspected and agreed to be faulty, and we will return replacements free of charge including postage.

Pro Tiler Limited – Company Reg No 07154275
Vat no. 100 4172 82

Registered office;
The Grainstore Warehouse (HGV Entrance)
Blisworth Hill Farm, Stoke Road
Blisworth
Northants
NN7 3DB

X